FAQ

Where do you deliver?

We're running a trial covering select Kochi neighbourhoods (Kalamassery, Kakkanad, Edappally, Palarivattom, and a few nearby areas). Anyone in India can sign up and submit a request — we confirm whether your exact location is serviceable when we call you back.

How far in advance can I book?

You can book for today (with at least 3 hours' lead time), tomorrow, or the day after. Delivery windows run from 7am to 11pm in 1-hour slots.

Does the price change after I submit?

No. The rate you see when you submit is locked to your order. The callback can only adjust the quantity or apply a discount — never the per-kg rate.

How do I pay?

By UPI. We collect an advance over WhatsApp/call to confirm your order, and the delivery person collects the balance at your doorstep.

What if I need to cancel?

If you cancel, the advance isn't refunded. If we have to cancel — for example, a supply issue or your location turns out not to be serviceable — we refund your advance in full.

How many orders can I have open at once?

Up to 5 open requests per WhatsApp number at a time. Once an order is confirmed, rejected, or cancelled, that slot frees up.