Last updated: 31 July 2026
This policy explains what personal data Poovundo collects, why we use it, who we share it with, and the rights you have over it. It sits alongside our Terms & Conditions.
Poovundo is a seasonal flower-delivery service in Kochi, Kerala, India, operated by Muhammed Irshad A J. For anything about your data, contact us at poovundo@gmail.com. Under India's Digital Personal Data Protection Act, 2023, we are the data fiduciary for the personal data described here.
We process your data with your consent and to provide the service you asked for. You can withdraw consent — for example to WhatsApp updates — at any time (see “Your rights” below); doing so does not affect an order already in progress.
We use a single essential cookie to keep you logged in. We do not use advertising cookies, and we never sell your data.
On our public pages we also offer Google Analytics, which helps us see how many people visit and which pages are useful. It is entirely optional and off until you accept it. If you have not accepted, nothing is loaded and no request is made to Google at all.
If you do accept:
_ga to recognise a repeat visit, and receives your IP address (truncated), the pages you viewed, and general details like your device and browser.You can change your mind at any time using the “Withdraw analytics consent” link at the bottom of any public page. Withdrawing stops the tracking immediately and deletes the _ga cookies already set.
Login codes and order updates are sent through WhatsApp, operated by Meta. Your use of WhatsApp is also governed by Meta's own privacy terms, which we do not control.
We do not sell your data or share it for advertising. We share the minimum needed to run your order:
Your data is stored on our servers hosted in India (Google Cloud, Mumbai region).
We keep your data while your account is active and for as long as we need it for your order, our business records, and legal or tax obligations. After that we delete or anonymise it.
Under the DPDP Act you can ask us to give you a summary of the data we hold about you, correct or update it, delete it, or withdraw your consent. You can also raise a grievance. To exercise any of these, email us at poovundo@gmail.com and we will respond within a reasonable time.
We take reasonable technical and organisational measures to protect your data. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.
Poovundo is not directed at children under 18, and we do not knowingly collect their data.
We may update this policy from time to time. When we do, we change the “last updated” date above.
For any privacy question or grievance, contact Muhammed Irshad A J at poovundo@gmail.com, or use the Contact page.