Last updated: 31 July 2026
These terms govern your use of Poovundo and any order you place through it. By signing up or placing a request, you agree to them. Please read them alongside our Privacy Policy.
Poovundo is a small, seasonal flower-delivery service for Onam pookalam committees in Kochi, Kerala, India, operated by Muhammed Irshad A J. You can reach us on WhatsApp or at poovundo@gmail.com.
Poovundo is an order-intake service. When you submit through the website you are sending us a request — not a confirmed sale. A real person reviews and confirms every request over a phone call and WhatsApp before it becomes an order.
Your WhatsApp number is your account identity, and you log in with a one-time code sent to it. You are responsible for keeping access to that number secure. You must be at least 18 and able to enter into a contract. One account is allowed per WhatsApp number.
Flowers are priced by weight at that day's rate. You can add quantities in 0.5 kg steps up to the per-flower limit, mix multiple flowers, and must meet the minimum order value shown in your cart before you submit. You may hold up to five open requests per WhatsApp number at a time. You can book for today (with at least three hours' lead time), tomorrow, or the day after, in 1-hour delivery windows between 7 am and 11 pm.
A submitted request is open, not yet confirmed. We call you back to verify that your location is serviceable and to confirm the details. Your order is confirmed only once your location is verified, the final price is agreed, and your advance is received. We may decline a request — for example if your area is not serviceable, we are out of capacity for that slot, or we suspect misuse — in which case no advance is taken.
The per-kg rate you see when you submit is locked to your order and will not change afterward. During the confirmation call we may adjust the quantity at your request, or apply a discount, but we will never raise the locked per-kg rate. Your final price is the locked rates times the final quantities, less any discount. All prices are in Indian Rupees.
Payment is by UPI or cash. To confirm your order we collect an advance over WhatsApp/call — an amount you choose as an assurance deposit (around a third of the order value is typical). The remaining balance is paid to the delivery person on arrival. For a UPI transfer we record the transaction reference (UTR) or a payment screenshot as proof; neither is required for a cash payment. We do not offer online card payment and do not store card details.
Refunds are sent by UPI to the account the payment came from, within a reasonable period.
We deliver to the confirmed location within your chosen date and time window. Windows are our best effort and can be affected by traffic, weather, and festival-peak demand. Someone should be available to receive the order and pay the balance. Flowers are fresh, seasonal produce, so minor natural variation in appearance is normal.
We are running a trial covering select Kochi neighbourhoods (Kalamassery, Kakkanad, Edappally, Palarivattom and a few nearby areas). Anyone in India can sign up and submit a request; serviceability for your exact location is confirmed on the callback. The service is seasonal around Onam and may be offline outside that window or paused at short notice.
Please give accurate information and use the service in good faith. We may refuse or limit service in cases of fraud, abuse of our team or delivery staff, or repeated misuse of the request system.
Poovundo is an early-season trial and is provided on a best-effort basis. To the extent permitted by law, our liability for any order is limited to the value of that order, and we are not liable for indirect losses or for events beyond our reasonable control — including supply shortages, weather, transport disruption, and other force-majeure events.
We may update these terms from time to time. When we do, we change the “last updated” date above. Continuing to use Poovundo after a change means you accept the updated terms.
These terms are governed by the laws of India, and the courts at Ernakulam (Kochi), Kerala, India have jurisdiction over any dispute.
Questions about these terms? Reach us on the Contact page or at poovundo@gmail.com.
